Praxedo is field service management software from France, used across Europe by companies that send technicians to many sites every day: energy and water utilities, telecom network operators, facilities maintenance providers and equipment installers. It plans interventions, sends them to technicians on mobile, collects field reports through custom forms and shares progress with customers. Planners see everything on the schedule. Account managers, quality teams and directors still have to ask someone, or export data, when they need an answer about a customer or a region.
Agentic CMMS gives your AI agent tools for Praxedo through MCP. People ask in Claude, ChatGPT or another agent, in English or French, and the agent reads interventions, schedules and reports with the access they approved. It can also combine Praxedo with the other systems you connect.
What your AI agent can do with Praxedo
- Follow a region's day. "How many interventions in the Lyon area are still unplanned for tomorrow, and of which types?"
- Read field reports. "Which meter installations this week recorded a seal problem or a missing access?" The agent reads the form answers and lists the sites.
- Create an intervention. "Create a repair intervention for the fibre cabinet at Rue des Lilas, customer Métropole Fibre, priority high." The agent fills in the customer, site and type.
- Prepare a customer meeting. "Summarise every intervention for our facilities contract with the regional hospital this quarter, with cancelled visits and the reasons."
- Find repeat visits. "Which sites needed more than two interventions in the last month for the same problem?"
- Check technician workload. "Which technicians have more than eight interventions planned on Thursday?"
- Track completion. "What share of today's planned interventions are finished, by team?" Supervisors see at a glance which teams need help before the end of the shift.
Praxedo with your other systems
Large networks of interventions connect to ERP, IT service and fleet data. Connect those systems and the agent can answer across them:
- Check spare parts and purchase orders in SAP S/4HANA before an intervention is planned.
- Turn incidents logged in ServiceNow into Praxedo interventions on the right site.
- Compare planned travel with actual vehicle data from Geotab to improve routes.
- Find the latest procedure or site plan in Microsoft SharePoint for a technician before the visit.
For operators with thousands of interventions a week
At this volume, small questions add up to whole days of reporting work, and contract reviews with large customers depend on accurate numbers. An agent that answers in seconds frees planners and managers for the work that needs them. Each person approves their own agent, owners and admins decide which roles may create or change interventions, and the activity log keeps a record of every call that you can export for a customer audit.