Priority is an ERP for mid-sized companies in manufacturing, distribution, retail and services. It covers sales, purchasing, inventory, production, customer service, finance and fixed assets, and it is popular with growing firms that run several companies or countries. Priority is flexible, and many customers shape it with their own forms and reports. The result works well for daily tasks, but a question that crosses departments still takes time and a skilled user.
Agentic CMMS connects Priority with Claude, ChatGPT and other agents your staff choose. A service manager, a production planner or a finance controller types a request, and the agent answers it from Priority. The answer comes from live data, so nobody has to export a report and hope it is still current.
What your AI agent can do with Priority
- Review service calls. "Which service calls for the cooling units at Bayside Hospital are still open, and who is assigned?"
- Check a part. "How much of part number 300-1150 is in stock, and which work orders need it this week?"
- Follow work orders. "Which production work orders are late for the controller assembly, and what is missing?"
- Track purchase orders. "Which purchase orders from our electronics supplier are overdue?"
- Look up a customer. "Does Carmel Logistics owe us anything, and do they have an active service contract?"
- Read fixed assets. "List the fixed assets in the workshop equipment group, with cost and book value."
- Compare companies. "How do monthly sales of spare parts compare between our two companies?"
- Open a service call. "Open a service call for Northpoint Mall: the escalator controller shows an error." With write access, the agent creates it.
Priority with your other systems
Priority runs the business core. Connect the systems your field and office teams use around it:
- Join maintenance history from eMaint with Priority fixed asset records for a full picture of each machine.
- Match technician visits in Praxedo with Priority service calls and the parts they used.
- Check a renewal opportunity in HubSpot against the customer's Priority service contract and open calls.
- Share overdue service calls in Microsoft Teams each morning, or track follow-ups on a monday.com board.
For growing firms with many moving parts
Priority customers often add companies, sites and product lines faster than they add staff. An agent lets the same team answer more questions without more reports. It reads your own forms and fields as they are, so the shape you gave Priority over the years stays useful. Every colleague approves their own agent, owners and admins can block a tool for a role or for one person, and every call is saved in the activity log.