Jaggaer is a source-to-pay suite used by manufacturers, universities, hospitals and public bodies. Buyers run sourcing events, manage supplier records and qualifications, keep contracts in one place, and process requisitions, orders and invoices through eProcurement. For estates and maintenance teams, it decides which contractors and suppliers they may use.
Those rules are often hard to find from the outside. An engineer needing a specialist repair has to ask procurement if a framework contract exists, whether the supplier is approved, and what the agreed rates are. With Agentic CMMS, an AI agent can answer those questions directly from Jaggaer and connect them to your maintenance and asset data.
What your AI agent can do with Jaggaer
- Find the right contract. "Is there a current contract for lift maintenance at the Medical School, and who is the supplier?"
- Check supplier status. "Is Tarn Electrical an approved supplier for high-voltage work, and is their insurance certificate in date?"
- Read a sourcing event. "Which suppliers were invited to the tender for the boiler house refurbishment, and when does it close?"
- Search the catalogue. "Find a catalogue item for LED high-bay fittings from a contracted supplier."
- Track a requisition. "Where is my request for the chiller compressor repair, and has a PO been issued?"
- Review contract end dates. "Which maintenance service contracts end in the next six months?"
- Look at spend by category. "How much did we spend on HVAC parts and services last financial year?"
Jaggaer with your other systems
Procurement data becomes practical when the agent can see the jobs it pays for.
- For each corrective job in IFS Ultimo, check that the contractor named is approved in Jaggaer for that kind of work.
- Compare planned building maintenance in Planon with the service contracts in Jaggaer to find work with no contract behind it.
- When a contractor fails an audit in SafetyCulture, list their open orders and contracts.
- Match purchase orders in Jaggaer with spend and cost centres in Infor CloudSuite.
Compliance for estates and facilities buying
In regulated and public organisations, using the wrong supplier is a real risk, not just a cost question. An agent that checks Jaggaer before a job is assigned helps facilities teams stay inside the rules without slowing down urgent repairs.
The agent is also useful at renewal time. Ask which maintenance contracts end soon and how many jobs each contractor completed under them, and procurement gets real usage figures for the next tender instead of estimates from memory. Estates managers can ask those questions in the chat they already use.
Each person approves their own agent with read-only or read and write access. Owners and admins choose which roles may use each Jaggaer tool, and every call is written to the activity log.