HxGN EAM, which many teams still know as Infor EAM, manages equipment and work for organisations with spread-out, regulated assets: transit agencies, water and power utilities, airports, hospitals, life sciences plants and public fleets. It handles equipment hierarchies, PM schedules, stores, purchasing, inspections and linear assets such as track, pipe and road. Its screens are powerful but dense, and answering a cross-site question often means a dataspy, an export and a spreadsheet.
Agentic CMMS gives your HxGN EAM tenant an MCP server. Planners, stores staff and fleet managers can ask Claude, ChatGPT and other AI agents for the records they need, and approved agents can create and update work in your organisation's name. Connect HxGN EAM once on the Connect page; the credentials are tested against your system before they are saved.
What your AI agent can do with HxGN EAM (Infor EAM)
- Plan the week. "List all open work orders for the Depot B organisation that are scheduled this week, grouped by trade."
- Raise corrective work. "Create a work order for a door fault on Bus 4127, priority 2, assigned to the electrical shop."
- Follow equipment through positions. "Where is pump serial P-88213 installed now, and what work was done on it in its previous position?"
- Review PM schedules. "Which PM schedules for the treatment works are overdue, and when did each last generate a work order?"
- Check stores. "How many of part 7731-A are in each store, and are any reserved for open work orders?"
- Find work on a linear asset. "Show every work order on Line 2 between kilometre 14 and kilometre 18 in the last year."
- Track purchasing. "Which requisitions for the fleet workshop are still waiting for approval?"
- Record inspection results. "Log the brake inspection readings for vehicle 3302 and flag the rear axle for follow-up."
HxGN EAM (Infor EAM) with your other systems
Most HxGN EAM sites run beside an ERP, telematics and safety software. Connect them and your agent can answer questions that cross all three:
- Compare odometer and fault codes from Geotab with HxGN EAM PM schedules to find vehicles that are due early.
- Match a stores reorder in HxGN EAM with the purchase order and invoice in Infor CloudSuite.
- Open a corrective work order when an inspection in SafetyCulture fails, with the failed items in the description.
- Check open incidents in Intelex for an asset before you release a work order on it.
For public assets and long histories
HxGN EAM customers often answer to regulators, boards and the public, and their asset records go back decades. An agent that reads this data must stay within the rules your people already follow. Each user approves their own agent, owners and admins limit each tool to the right roles, and every call is kept in an activity log you can export for an audit.