# Praxedo MCP server

Source: https://agentic-cmms.klementine.xyz/integrations/praxedo

> Connect Praxedo to Claude, ChatGPT and other AI agents to follow interventions, schedules and field reports for utilities, networks and facilities.

Praxedo is field service management software from France, used across Europe by companies that send technicians to many sites every day: energy and water utilities, telecom network operators, facilities maintenance providers and equipment installers. It plans interventions, sends them to technicians on mobile, collects field reports through custom forms and shares progress with customers. Planners see everything on the schedule. Account managers, quality teams and directors still have to ask someone, or export data, when they need an answer about a customer or a region.

Agentic CMMS gives your AI agent tools for Praxedo through MCP. People ask in Claude, ChatGPT or another agent, in English or French, and the agent reads interventions, schedules and reports with the access they approved. It can also combine Praxedo with the other systems you connect.

## What your AI agent can do with Praxedo

- **Follow a region's day.** "How many interventions in the Lyon area are still unplanned for tomorrow, and of which types?"
- **Read field reports.** "Which meter installations this week recorded a seal problem or a missing access?" The agent reads the form answers and lists the sites.
- **Create an intervention.** "Create a repair intervention for the fibre cabinet at Rue des Lilas, customer Métropole Fibre, priority high." The agent fills in the customer, site and type.
- **Prepare a customer meeting.** "Summarise every intervention for our facilities contract with the regional hospital this quarter, with cancelled visits and the reasons."
- **Find repeat visits.** "Which sites needed more than two interventions in the last month for the same problem?"
- **Check technician workload.** "Which technicians have more than eight interventions planned on Thursday?"
- **Track completion.** "What share of today's planned interventions are finished, by team?" Supervisors see at a glance which teams need help before the end of the shift.

## Praxedo with your other systems

Large networks of interventions connect to ERP, IT service and fleet data. Connect those systems and the agent can answer across them:

- Check spare parts and purchase orders in [SAP S/4HANA](/integrations/sap-s-4hana) before an intervention is planned.
- Turn incidents logged in [ServiceNow](/integrations/servicenow) into Praxedo interventions on the right site.
- Compare planned travel with actual vehicle data from [Geotab](/integrations/geotab) to improve routes.
- Find the latest procedure or site plan in [Microsoft SharePoint](/integrations/microsoft-sharepoint) for a technician before the visit.

## For operators with thousands of interventions a week

At this volume, small questions add up to whole days of reporting work, and contract reviews with large customers depend on accurate numbers. An agent that answers in seconds frees planners and managers for the work that needs them. Each person approves their own agent, owners and admins decide which roles may create or change interventions, and the activity log keeps a record of every call that you can export for a customer audit.

## Questions and answers

### Can an AI agent read Praxedo intervention reports?

Yes. The agent reads the reports technicians complete on their mobile forms, including checks, readings and comments, so you can ask which interventions found a fault.

### Can ChatGPT create interventions in Praxedo?

With write access, the agent can create an intervention for the customer and site you name, with the type and description, ready for planning.

### Does it work in French as well as English?

Claude and ChatGPT understand both languages, so your teams in France and elsewhere can ask questions in their own language about the same Praxedo data.