# ETQ Reliance MCP server

Source: https://agentic-cmms.klementine.xyz/integrations/etq-reliance

> Connect ETQ Reliance to Claude, ChatGPT and other AI agents to read CAPAs, nonconformances, complaints, audits and controlled documents in plain language.

ETQ Reliance is a quality management system used by manufacturers in industries such as automotive, aerospace, industrial equipment, food and life sciences. Quality teams run their CAPA process, nonconformances, customer complaints, audits, document control, change management, supplier quality and training records in it. Each process is configurable, which is why quality leaders choose it. The other side is that answers about quality trends often depend on one or two people who know how to build the right report.

Agentic CMMS gives your AI agent tools for ETQ Reliance through MCP. Quality engineers, plant managers and supplier quality teams ask in Claude, ChatGPT or another agent, and the agent reads the quality records with the access each person approved. It can also bring in production, purchasing and document data from the other systems you connect.

## What your AI agent can do with ETQ Reliance

- **Review the CAPA backlog.** "Which CAPAs are stuck in the root cause phase for more than 45 days, and who owns them?" The agent lists them with the source event.
- **Log a nonconformance.** "Open a nonconformance for 120 housings from lot 2245 with porosity found at final inspection." The agent fills in the part, lot and defect.
- **Find repeat defects.** "Which defect codes on the gearbox line came back within 90 days of a closed CAPA?"
- **Summarise complaints.** "Group customer complaints from the last quarter by product family and failure mode."
- **Prepare for an audit.** "List open findings from the last IATF surveillance audit and the evidence attached to each action."
- **Check document control.** "Which work instructions for cell 7 are awaiting approval after a change request?"
- **Watch effectiveness checks.** "Which CAPAs closed this year failed their effectiveness check?" Those are the problems that came back, and the agent shows them with their first root cause.

## ETQ Reliance with your other systems

Quality problems start in production and purchasing and end in documents. Connect those systems and the agent can follow a defect end to end:

- Check how much stock from a suspect lot is still in the warehouse in [SAP S/4HANA](/integrations/sap-s-4hana) before you decide on containment.
- Compare scrap and rework recorded in [Plex](/integrations/plex) or [Epicor Kinetic](/integrations/epicor-kinetic) with the nonconformances raised in ETQ Reliance.
- Review a supplier's purchase history and scorecard in [Jaggaer](/integrations/jaggaer) next to its supplier corrective actions.
- Find the controlled drawing or inspection plan for a part in [M-Files](/integrations/m-files).

## What matters for quality records

Quality data supports certifications, customer audits and recalls, so who did what must always be clear. No agent acts anonymously. Each person approves their own agent, owners and admins limit tools such as nonconformance creation to the right roles, and every agent call is written to a tamper-evident log you can hand to an auditor.

## Questions and answers

### Can an AI agent read CAPAs in ETQ Reliance?

Yes. The agent reads corrective and preventive actions with their root cause, actions, effectiveness checks and current phase, so you can ask about one CAPA or the whole backlog.

### Can Claude open a nonconformance in ETQ Reliance from the shop floor?

With write access, the agent can create a nonconformance with the part, lot, defect and quantity you describe, ready for review in your normal workflow.

### Can it help us prepare for a supplier quality review?

The agent can collect the nonconformances, supplier corrective actions and audit results for one supplier into a short summary before the meeting.